📭 Bot Not Forwarding Messages – How to Troubleshoot
📭 Bot Not Forwarding Messages – How to Troubleshoot
If you notice that the bot isn’t forwarding messages as expected, don’t worry — this guide will walk you through the common causes and how to resolve them quickly.
🛠️ Step 1: Review All Active Filters and Rules
Before assuming there’s a bug, it’s important to check if the issue is caused by any filtering or automation features you’ve enabled.
Please carefully review the following:
✅ Blacklist
Blocks messages containing specific keywords, usernames, or content types.
➡️ Check if the message being blocked contains any blacklisted items.
✅ Whitelist
Allows the bot to forward only messages that match certain criteria.
➡️ Make sure the source of your message is on the allowed list.
✅ Filters
Filters can restrict message types such as:
• Only text
• Only media (photos/videos)
• Only forwarded messages
➡️ Ensure the filter settings are not too restrictive.
✅ Cleaner
Automatically deletes certain messages after they’re received.
➡️ This could remove messages before they are forwarded.
✅ Rules (Custom Conditions)
You may have defined rules that unknowingly exclude certain message types or sources.
➡️ Disable all rules temporarily to test if they are the cause.
✅ Other Active Tasks
Check whether other forwarding tasks are working properly.
➡️ If all tasks are failing, the issue may be global (e.g. network, bot permissions, or system-wide settings).
⚠️ Pro Tip: If you’re not sure which filter is causing the issue, try disabling all filters and rules. Then test if the bot works normally again.
🧪 Step 2: Simulate the Problem in a New Test Setup
If the issue persists even with all filters and rules disabled, please help us investigate further by creating a new, clean test environment.
🔧 What You Need to Do:
1. Create a New Discord Server
• You can make it private and empty — just for testing.
2. Create a New Telegram Channel
• Set it to public or private — either is fine.
3. Setup a new Task Forward
Create a simple forwarding task from the Discord server to the Telegram Channel.
💫Setup New Task Auto Forward📤 Step 3: Share the Following Info with Admin
Once you’ve set up the test environment, please send the following:
• 🔗 Invitation link to the Discord server
• 👤 Your Discord username
• 🔗 Invitation link to the Telegram channel
• 🔗 GRANT ACCESS AS ADMIN IN TELEGRAM CHANNEL TO SUPPORT FIX BUG
You can send this information directly to the admin via our support contact.
🧑💻 Step 4: Admin Will Help Troubleshoot
Once we receive your test setup and links, our team will:
• Verify bot connectivity
• Reproduce the issue
• Help identify the root cause
• Guide you through the fix (or apply it directly)
❓ Need Help?
If you need assistance during setup or have questions, don’t hesitate to contact our support team. We’re here to make sure your bot runs smoothly!
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